In this article I got to interview Jen Ruprich. Jen came to our team back in 2013. She started in our young customer service department and has been instrumental in building the team we have today. What’s more, Jen has visited more events in-person than anyone here at ClickBid. Her experiences have given her a great insight into future events that we hear about. So let’s get into it and learn more about Jen!
“So how did you get involved with ClickBid?”
I started working at ClickBid in 2013. I spent my time training new and repeat clients on how to use our software, answering their questions and preparing them for their events and online auctions. This position also included monitoring our chat/support feature as well as providing remote phone support for organizations.
“With all your experiences with charities, is there a story where you felt like you helped a nervous charity from the edge of disaster?”
Then, the very first item did not work! I did some quick investigating to figure out why and adjusted the settings on their live items just in time. It’s the little things!
The event did very very well, there was lots of virtual participation and everyone was more than pleased.
“What is it like to travel to a Saturday event?”
It was nice meet the auction chairs and event planners, in person, that I had spent time with, preparing them and getting to know them. The very best part of going to the events was watching people enjoy themselves, supporting so many amazing causes and I am continuously amazed at how incredibly generous people can be.
“Is there anything that stands out where most charities are similar?”
“What is the experience you’ve seen when a charity went from paper to electronic?”